Customer Service

Mystery Of Iran ® always keep the promises to the valued customers:
Our 24/7 dedicated customer service, our policy of no hidden charges and our unbeatable prices assure you of a most enjoyable Iran shopping market and Iran trip.
Our efficient reservation and cancellation policies guarantee you a worry-free tour booking and our other services.
We have the best Cancellation & Refund Policy among all our services. And in Product and Service Market that other companies provide using our platform, we totally support you in case of any problem and fraud.

Swallow Bird Discount


Book a tour with us, and you will not only enjoy up to 10% early bird savings, but an extra Is there and thing else that can help you with €50.00 coupon offer. These two promotions can be used together to enable more clients to enjoy our top-notch service. Even when we are offering preferential prices we guarantee to maintain our usual high standards. For the detailed information, please click.

family discount
Traveling is an experience that can be enjoyed in many ways. Some people like to travel alone and others love to tag along with their family and friends. However, the real joy of voyaging lies in exploring the world whilst being surrounded by people you love the most. Family travel is among those experiences that we cherish for the rest of our lives. No matter how expensive the tickets may get or how much they affect our budget, we love to travel with our family. Well! Now the time has changed and Mystery Of Iran® has brought the most sensational range of family travel deals that will allow you to explore the diversity of the world without being tough on your budget.
Our fabulous and extensive range of destinations and flight deals will allow you to make a picture perfect family escape at a budget price. Whether you have the dream of soaking up some sun with family or have the desire to explore the vivid cultures with the most precious people around you, our discounted family travel deals will offer you the best family getaway you can dream of. So, start planning your trip with Mystery Of Iran® right now!
No matter how many children you have, you will receive 50% off for each child under 14 years old and this is available for all tours except our budget tours.

Reservation & Payment

secure payment
Deposit: To confirm a booking, a 185.00 Euro deposit per person is required. The reservation deposit is included in your total quote.
Final payment: The balance of your payment is required when you are here in Iran.
Payment Methods: We mainly accept payment by Cryptocurrencies(Bitcoins and others), Wire/Bank Transfer, PayPal, Credit Card, Web Money, and Western Union. For the detailed information, please click.

Cancellation & Refund

The services of our travel consultants are free of charge. They are pleased to customize itineraries and quote prices to match your requirements to your complete satisfaction. Once you have confirmed your reservation, any changes made prior to the trip commencement, you can still enjoy our free change options. However, if in case any expenses are incurred as a result of such changes, you will be responsible for these costs.

Should you wish to cancel a confirmed booking, the reservation deposit of 185.00 Euro per person is non-refundable but it may be applied to another trip within 18 months. The reservation deposit will not be calculated into the charge of the cancellation percentage according to the following:
The cancellation penalty will be a certain percentage of the tour price:
  • 15 days or more before the arrival day: refund the full cost to you except for the deposit and the actual air or hotel cancellation fee if applicable.
  • 14 days to 3 days before the arrival day: the penalty is 20% of the tour price.
  • Cancellation within 2 days before the arrival day: the penalty is 30%.
  • Cancellation on the arrival day: the penalty is 100%.
After the tour begins, any extra charges caused by clients’ changes will be added, such as air cancellation fee, hotel cancellation penalty, etc. Any unused portion of the trip is neither refundable nor exchangeable.
If the client cancels the trip, the client should inform us by email. We calculate your refund on the day when we receive the written cancellation by Tehran time. All refunds to the client will be processed within 20 days.
Special Notes:
Above Cancellation and Refund terms are for general private and group packages tours. If you choose our other services, the terms for Cancellation and Refund will be a bit different. Your travel consultants will supply the information to you by email.
We strongly recommend that you take out Travel Insurance that will cover cancellation costs as well as other eventualities.

Unique Service Support

Customer Service

As a traveler, you know that low prices catch the eye and are consequently one of the most competitive elements for a travel company. Some companies may advertise very low prices to attract tourists. These will not always be the true cost of the trip if you want comfortable and guaranteed service. We offer a truly inclusive price to those who wish to visit Iran with full value for every penny spent ensuring that their journey is a pleasant one. On a Mystery Of Iran ® tour, you will discover:

  • Round-the-clock Service: Our professional travel consultants are available 7 days a week, from 07:00 to 22:00 in the office and also we have a 24/7 mobile service. That means when you have questions during your trip or if you encounter any difficulties when on tours such as flight alterations, health problems, the loss of luggage or passport, you can call your Iranian local guide or travel consultants from all parts of Iran at any time.
  • No Hidden Charges: A professional travel consultant will arrange a complete itinerary, which includes all highlight attractions according to the client’s individual interests. We will not offer optional tours with additional charges in itineraries, a practice employed by many of our competitors to give an initial impression of lower prices. Our tours are fully inclusive with everything clearly stated in our itineraries with no hidden extras.
  • A La Carte Meal: We steer clear of tourist restaurants and arrange a la carte meals in the major cities. We choose the best restaurants in Iran for you and allow you to choose your favorite dishes for yourselves.
  • Brand Hotels: Comfortable accommodation will enhance your enjoyment of the whole holiday. Our tours use only internationally-managed hotels or the best local Iran hotels in each city. Here the client is lavished with attentive and thoughtful service, in a location that is central for strolling and shopping. Breakfast is a smorgasbord of both western and Asian dishes.
  • Free Bottled Water Per Day: We provide two free bottles of mineral or purified water per person per day to our clients. Two glasses of either a soft drink or local Islamic beer are included without charge at lunch and dinner.
  • Expert Guide & Driver: We offer private transfers with both guide and driver. We guarantee that the vehicles used on our trips are always clean and comfortable and in excellent condition, something our competitors cannot always boast about.

As Iran’s biggest tour operator, Iran’s biggest market and online shopbusiness and healthcare services provider, we are proud of our record of reliability and service. For some travelers, it is a once in a lifetime opportunity to visit our country and for others, it is a great opportunity to grow their business faster. This is why we take every care to provide you with a wonderful experience based on professional arrangements at what we trust will be the best price available. Mystery Of Iran ® is here to serve you!